FAQ
Our Healthy Dog Meals
All our meals are home-cooked. That means no large production facility with machine operators. It's all very hands on. Meals are cooked fresh each week and stored in the correct fridge / freezer environment for delivery - usually that day! Each meal is vacuum seal packed - which means it will remain extremely fresh until opened.
We use a fantastic selection of meat cuts from our local butchers. We do not settle for left-over cuts of meat. We make sure to use ethically sourced and in most cases organic ingredients - whether it's our meat, fruits, vegetables and even our yoghurt.
Our meals are a modified version of recipes found in the fantastic book - "The Healthy Dog Cookbook" by Jonna Anne, published by Ivy Press. Happy Healthy Dog has put in a considerable effort to make sure that ingredient quantities have been modified to suit your dog specifically and additional nutrients added to meet the nutrient profile of your dog.
As with most things, there is always a fair debate to all sides of the story. We are not biased one way or the other when it comes to 'dog food' - we simply want the best for your furry companion. Home-cooked meals can be great for dogs, but often when not cooked correctly, they lack important vitamins and minerals, causing deficiencies over time. We make sure that each of our meals meet the exact amount of daily required Vitamins and Minerals for your dog. Our meals are almost perfect by themselves, but we make sure to add special Multivitamins, Calcium, Omega 3 oils to fill in the gaps.
The main factors that determine the size and calories per meal of your dog is the weight and age. The other things we take into consideration is your dog's activity levels too! There is a universal algorithm (equation) that helps calculate the healthy amount of calories per meal based on these variables. In consultation with Vets and Canine experts, we use this widely accepted concept for sizing our meals.When you checkout, we ask for these inputs.
We love dogs, and we are committed to providing a happy healthy lifestyle for them. We do not view dogs as just pets. We view them as family members, and we want the best for them. Check out some of the other reasons why you should choose us here
At Happy Healthy Dog we have made a lot of effort to ensure that our meals meat the right dietary and nutritional requirements to maintain great health in all dogs. We have followed a number of nutritional advice including:
• - Meeting the recommendations made by the National Research Council (NRC) whom published the 'Nutrient Requirements of Dogs and Cats' publication - widely used by Canine experts around the world
• - The Nutrient Profiles for Adult Maintenance stated by AAFCO (Authorisation of American Feed Control Officials). These outline min. and in some cases max. amounts of Crude Protein, Fat, various Minerals and Vitamins a dogs diet should include. We have sent all our meals for lab testing to prove that our meals meet these standards
• - We have conducted actual lab tests and dog food trials
Delivery
Great question! Currently we deliver to the Sydney Metropolitan region. However we will be servicing a wider area soon. If you are located outside of the Sydney Metro please send us an email or give us a call, and we will try to reach you! support@happyhealthydog.com.au or 0410747946
In the checkout section, you may specify where and when you would prefer your weekly delivery to arrive. If you are not home, we are happy to leave your box outside your front door, around the back, at your neighbours, deliver to your office or even drop off at your local Vet!
If you live in an apartment without a concierge, please outline when you may be home to collect your delivery in the checkout section.
Our meals come in an insulated cold box! So you do not have to worry about your meals overheating (in saying this, still refrigerate your meals as soon as you can).
If you need to change your delivery address, you can do so easily through your My Account page. Deliveries will automatically be re-routed to your new elected address for your very next delivery!
And if you are going to be away. You can pause your meals being delivered. Head to your My Account page to see all your options.
We have divided Sydney into 4 Regions. We deliver every fortnight.
In Weeks 1 & 3 of every month we deliver to:Region 1:Eastern & Inner City, Inner West – Wednesday’sRegion 2:South & South West Sydney – Thursday’s
In Weeks 2 & 4 of every month we deliver to:
Region 3:Northern Suburbs / Shore / Beaches – Wednesday’sRegion 4:Hills District and Western Sydney – Thursday’s
We will deliver a package each -fortnight, on the same day - which will contain all your meals for the 2 Weeks.
Yes! Please keep your insulated cardboard delivery box and ice-bags. Place the box outside your door / delivery spot each week when your delivery is due, and we will recycle the box for use. It's important for the environment & these boxes are specifically designed to keep Happy Healthy Dog food fresh. After your 2nd week delivery, we will charge $5.00 for every box not returned.
Subscription & Payments
We offer fresh, quality, healthy meals for a very affordable price. These are your loved family members right? So why shouldn’t you spend as much as a coffee per meal for your dog? Check out our prices for our meal plans here.Check our one-off and bulk order pack purchases here.Check out our accessories and pricing here.
For our Meal PlansPayments will be billed either weekly, fortnightly or monthly (based on your selection) – and through your preferred payment method. Payments will be billed at the start of each new cycle period.
For our One-off, Bulk orders & Accessory purchases, payments will be billed as per normal e-commerce transaction procedure!
We accept Credit / Debit Cards & Paypal.
Yes! Any time you want. Go to your My Account page or if you are a Paypal customer, to your Paypal account – and you may cancel through there.Or you may call us on 0410 747 946. Or you may email notify us at support@happyhealthydog.com.au.
If you are a weekly paying customer, we require 1 weeks courtesy notice of cancellation or pausing. We reserve the right to not provide a refund if you cancel within 1 week of your next delivery. Please do not let us know of a cancellation the night before your next delivery!If you cancel within a billing cycle, we will complete the remaining deliveries for that period and you will not receive a refund. However, you will not be billed for the new cycle and your subscription will discontinue. If you do not wish to receive the remaining deliveries, please write to us at support@happyhealthydog.com.au and let us know.
Yes! You may suspend / pause your meal plan at any time. You can do so through you My Account portal or if you are a Paypal customer – through your Paypal account. But please remember to provide us 1 weeks courtesy notice before pausing any meals.Important: You may only pause your meal plan for maximum of 1 month. If you wish to pause for longer, you must contact us by email at support@happyhealthydog.com.au and we can arrange for a longer pause. If you pause / suspend your meal plan for over 1 month and do not let us know, we will begin to bill you at your prior rate.
When you pause during you current billing cycle, we will refund the weeks that you are paused for / and not charge for upcoming billing period if it falls within the pause time period requested. We will also not deliver the meals to you during the pause period.
support@happyhealthydog.com.au
ABN 79 618 554 644