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Privacy Policy

Happy Healthy Dog – Privacy Policy

OVERVIEWAt Happy Healthy Dog we are committed to protecting your privacy. Any personal information we collect about you is used to provide you with the best possible product and service based on your individual needs and to keep you informed of any additional services we may offer which may be relevant to you.

For the purpose of this document the terms ”Happy Healthy Dog”, “we”, “our” and “us” refer to Happy Healthy Dog and its related companies / businesses. COLLECTION AND USE OF YOUR PERSONAL INFORMATION We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web site or when you have contact with us in person (including agents or contractors to Happy Healthy Dog such as delivery drivers). At no time does Happy Healthy Dog collect any information from our customers other than that information that our customers voluntarily give us. During the purchase process we will collect the following details: Full name and delivery address Email address Contact telephone numberCredit card information Your dog’s details: Name, Breed, Weight, Age, Birthday, Dietary requirements and any other information regarding your dog that may have provided to us voluntarily.  

We may disclose relevant personal information to third parties when necessary. For example, your delivery details will be shared with our contracted delivery drivers. Other than for the above, we will not disclose or share your personally identifiable information to any third parties for marketing or any other purpose without your prior consent, unless required by law.HOW DO WE USE THIS INFORMATION?We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

– To fulfill your purchase request- To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested- To improve our website in order to better serve you.- To allow us to better service you in responding to your customer service requests.- To administer a contest, promotion, survey or other site feature.- To ask for ratings and reviews of services or products- To follow up with them after correspondence (live chat, email or phone inquiries)

You also have the option not to receive these types of communications. For more information please refer to our “Choice & Opt-out” section below. From time to time we may also request information via market research, surveys or contests. Your participation in any of these is optional. The information is collected in order to continually improve the services we offer you. In most cases the information you supply will be used on an aggregated basis only. CHOICE & OPT-OPUTYou may request at anytime to have your personal information updated if you no longer wish to receive some or all of the communications we regularly send to our customers such as newsletters, product information and specials. To change your preferences simply write to us, phone us or email us at support@happyhealthydog.com.au

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

ACCESS TO OR CORRECT YOUR INFORMATIONYou can change your personal information:- By emailing us (support@happyhealthydog.com.au)- By calling us- By logging in to your account

HOW DO WE PROTECT YOUR INFORMATION– Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.- We use regular Malware Scanning.- Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.Read more about the Stripe security policies on their site.- We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.- All transactions are processed through a gateway provider and are not stored or processed on our servers.

DO WE USE COOKIES?Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you place an order online using a credit card, we specifically record your IP address with the use of the credit card as part of our fraud prevention measures.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

THIRD PARTY DISCLOSURE AND LINKSWe do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

GOOGLEGoogle’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website.Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

WE HAVE IMPLEMENTED THE FOLLOWINGWe, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

CHANGES TO OUR PRIVACY POLICYWe may amend this privacy policy as our business requirements or the laws change. Any changes to this privacy policy will be updated on this site.

DATA BREACHESShould a data breach occur we will notify you via email within 7 business days.

CONTACTING USIf you wish to gain access to your information, have a query relating to this privacy policy or feel your privacy has been breached please contact our Privacy Policy Administrator through the following means: Email: support@happyhealthydog.com.au

 

support@happyhealthydog.com.auCopyright text 2017 by Happy Healthy DogABN 79 618 554 644

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